frequently asked questions


orders & shipping

returns & refunds


  • Do HALF BAK'D products contain nicotine or tobacco?

    No, our products are purely hemp-based and do not contain nicotine or tobacco.

  • What are the benefits of using a disposable vape or cartridge compared to other types of cannabis products?

    Enjoy the convenience and ease of use with our disposable vapes and cartridges.

    They're portable, require no maintenance, and offer a consistent experience, making them a great choice for both new and experienced users.

  • How do I use Half Bakd's disposable vape or cartridge?

    Using our products is simple! Just inhale from the mouthpiece of the disposable vape or attach the cartridge to a compatible battery, and you're good to go. No buttons or complicated settings needed!

  • What strains are available for Half Bakd's hemp products?

    We offer a variety of strains to suit your preferences. Check our website for the latest selection and detailed descriptions to find the perfect match for your needs.

  • What is the potency of Half Bakd's hemp products?

    Our hemp products are crafted to deliver optimal potency, ensuring a satisfying experience every time. For specific potency details, refer to the product descriptions on our website.

  • Are Half Bakd's hemp products legal?

    Absolutely! Our hemp products comply with federal laws and contain less than 0.3% THC, making them legal for purchase and use.

  • How long does a disposable vape or cartridge last?

    The lifespan of our disposables and cartridges varies based on usage habits. Generally, they are designed to last until the oil runs out, offering numerous sessions of enjoyment.

  • How should I store my Half Bak'd hemp products?

    Keep your hemp products in a cool, dry place away from direct sunlight to maintain their quality and longevity.

  • How do I dispose of a Half Bak'd disposable vape safely?

    Dispose of it as you would any electronic device. We recommend checking with your local waste management guidelines for proper disposal methods.

  • Can I purchase Half Bakd's PHC hemp products in stores?

    Yes, you can find our products in select retail locations. Visit our website for a list of authorized retailers near you.

  • How does Half Bak'd ensure the quality and safety of their hemp products?

    We prioritize your safety and satisfaction. Our products undergo rigorous testing for purity and potency, ensuring the highest standards of quality and safety.

  • How long does it take to process an order?

    We typically process orders within 1-2 business days. You'll receive a confirmation once your order is on its way!

  • What shipping options are available?

    We offer standard first-class shipping through USPS.

  • How can I track my order?

    Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor your package's journey.

  • Do you ship to all states in the US?

    We ship to most states where hemp products are legally allowed. Check our shipping policy for a list of states we currently serve.

  • Can I change my shipping address after placing an order?

    If your order hasn't been shipped yet, contact us as soon as possible to update your shipping address.

  • Do you offer international shipping?

    Currently, we only ship within the United States. We're hoping to expand our reach in the future, so stay tuned!

  • What should I do if my order is delayed?

    If you experience a delay, check your tracking information for updates. If you need further assistance, don't hesitate to contact us.

  • Can I cancel or modify my order after placing it?

    Orders can be modified or canceled if they haven't been processed yet. Contact us quickly for any changes.

  • What happens if my order is damaged during shipping?

    In the rare event of a damaged shipment, please contact us immediately. We'll work with you to resolve the issue promptly.

  • How is my order packaged for privacy and security?

    Your privacy is important to us. All orders are discreetly packaged without any direct branding or product descriptions on the outside.

  • What is the return policy for damaged or non-functional products?

    If you receive a product that is damaged or not working, please contact us within 30 days of purchase for a return or refund. We're committed to ensuring your satisfaction.

  • How do I report a damaged or non-functional product?

    Please reach out to our customer service team with a description of the issue and photos of the damaged product, if possible. We'll guide you through the next steps.

  • Do I need to pay for return shipping if my product is damaged?

    No, we will cover the cost of return shipping for damaged or non-functional items. We'll provide you with a return shipping label.

  • How long does it take to process a return or refund?

    Once we receive the returned item, we'll process your refund or send a replacement within 5-7 business days.

  • Can I return a product if I change my mind?

    We only accept returns and provide refunds for products that are damaged or not working. Please review your choices carefully before purchasing.

  • What should I include when returning a damaged or non-functional product?

    Please include the product, all its components, and a copy of the receipt or proof of purchase in your return package.

  • How will I receive my refund for a returned product?

    Refunds are issued to the original method of payment. You'll receive a confirmation email once the refund has been processed.

  • What if I receive the wrong product?

    What if I receive the wrong product?

  • How can my store become a retailer of Half Bak'd products?

    We'd love to partner with you! Please apply for a wholesale account at our wholesale page to get started.

  • What are the requirements to qualify as a Half Bak'd retailer?

    Retailers should have a legitimate business with a resale license. Complete details are provided during the wholesale account application process.

  • Are there minimum order quantities for wholesale purchases?

    Yes, we have minimum order quantities to ensure the best value for our wholesale partners. These will be detailed once your wholesale account is approved.

  • Can I sample Half Bak'd products before committing to a large order?

    Certainly! Once your wholesale account is set up, we can arrange for sample products so you can experience the quality firsthand.

  • What kind of support does Half Bak'd provide to its retailers?

    We support our retailers with marketing materials, product training, and dedicated customer service to ensure a successful partnership.

  • Are there exclusive territories for Half Bak'd retailers?

    Territorial exclusivity is considered on a case-by-case basis, depending on various factors. We can discuss this further during your application process.

  • How often does Half Bak'd release new products?

    We're constantly innovating and typically release new products several times a year. As a retailer, you'll get early notifications about these launches.

  • What are the pricing and margin structures for retailers?

    We offer competitive wholesale pricing with attractive margins for our retail partners. Detailed pricing structures are available after your account is approved.

  • How is shipping handled for wholesale orders?

    Shipping terms for wholesale orders will be discussed during your account setup. We strive to offer efficient and cost-effective shipping solutions.

  • Can retailers provide feedback or request specific products?

    Absolutely! We value retailer feedback and are open to discussing product requests to better meet your customers' needs.

  • What marketing support does Half Bak'd offer to its retailers?

    We provide various marketing materials, including brochures, banners, and digital assets, to help you effectively market Half Bak'd products.

  • Is there an exclusive distributor program for Half Bak'd products?

    We consider exclusive distribution partnerships based on a variety of factors. Please mention your interest in this when applying for a wholesale account.